Park Superintendent – Temagami Area Parks

ATTENTION OUTDOOR ENTHUSIASTS
Are you passionate about contributing to the protection of significant natural, cultural, and recreational environments, while providing ample opportunities for visitors to participate in recreational activities? Then look more closely at this challenging, management opportunity within one of two Ontario provincial parks!

The Temagami Area Parks include world renowned canoeing and hiking opportunities in front and backcountry settings. Marten River and Finlayson Point Provincial Parks offer front country experiences including camping, hiking and all of the amenities associated with car camping. The backcountry of the Temagami Area Parks provides wilderness access to thousands of kilometers of ancient pine shoreline in and around the island-dotted waters of the Temagami region. The backcountry parks in this cluster include:

Lady Evelynn – Smoothwater
Makobe – Greys River
Obabika River
Solace
Sturgeon River
Chiniguchi
Kenny Forest
Temagami River
WJB Greenwood

Visitor Services Attendant

Visitor Services Attendant
Reference number: CAP21J-013543-000273
Selection process number: 20211013-PKS-RMFU-OC-744

Parks Canada – Riding Mountain National Park
Wasagaming (Manitoba)
GS-MPS-04 – Visitor Services Attendant
Full time year round and Term/ Seasonal Indeterminate FTE .34 & .42 (approximately 17.6 & 21.9 weeks per season).
$24.39 to $26.51 per hour (currently under review)For further information on the organization, please visit Parks Canada

Closing date: 30 June 2022 – 23:59, Pacific Time

Who can apply: For regular Visitor Services Attendant positions – If you reside within a 400 kilometres radius of Wasagamning, MB and have a legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

For YESS funded positions – Youth between the ages of 15 & 30 who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status.

In addition, preference may be given to YESS candidates who self-identify as, Indigenous, visible minorities or persons with disabilities, as well as youth facing barriers to employment. As such, we encourage you to self-identify in your application.

Applications for this inventory competition will be pulled on January 24, 2022. We will continue to pull applications as and when required until June 30th, 2022.Apply online
Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

All Parks Canada Agency employees are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground of discrimination as defined under the Canadian Human Rights Act.

On November 8th, 2021, the Parks Canada Agency announced the details of its vaccination requirement for all employees.

As per the Policy on COVID-19 Vaccination for Parks Canada Agency, employees must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate, determinate (term), casual, as and when required, and students.

We prefer to accept online applications for this process. Persons who are unable to apply on-line must contact Human Resources rhpnmr-rmnphr@pc.gc.ca quoting GS-MPS-04 Process 20211013-PKS-RMFU-OC-744 in the subject line to receive a paper application. Ensure you have left sufficient time so you may submit your application prior to the closing date.

The following are some of the benefits associated with applying on-line.

* Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
* Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
* Applicants can verify the status of their applications, at any time.
* Applicants can be notified electronically of tests or interviews and results.
* For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button “Apply Online” below.

There is no cover letter required. Instead, respond to the questions in the online application.

Please clearly demonstrate how you meet the Education and Experience factors listed in the Essential Qualifications when responding to the questions in the online application. You must clearly demonstrate how you meet these factors by providing concrete examples with significant details to explain WHEN, WHERE and HOW you meet each factor. If you do not provide examples of current or past responsibilities, which clearly demonstrate how you meet the Education and Experience factors when you respond to the questions in the online application, it may result in the rejection of your application.

If you are screened in for an interview, you will be contacted and required to submit verified photo ID and verified proof of education at that time.

Acceptable proof of education documents are:
• Official transcripts;
• Diploma certificates for any degrees earned and professional certifications acquired;
• A letter sent from the registrar of your academic institution verifying how many years you have completed in your program;
• A letter sent from the registrar of your academic institution verifying completion of a degree. The documentation must show degree and date earned.

Do you have questions concerning the verified proof of education document? Contact Human Resources at rhpnmr-rmnphr@pc.gc.ca with any questions.

In recognition of the Government of Canada support for youth facing barriers to employment through the Youth Employment and Skill Strategy (YESS), preference may be given to Employment Equity applicants who self-identify as Indigenous youth, youth who are part of visible minority groups, youth with a disability or youth facing barriers to employment. We encourage any youth facing barriers to employment to self-identify, including rural youth, persons who self-identify as LGBTQ++, recent immigrant or refugee youth, youth in or aging out of care, youth who are homeless or at risk of becoming homeless, youth affected by substance use, youth living in a low income household, youth living with low levels of literacy and numeracy or youth living with family care responsibilities

Duties
As a Visitor Services Attendant, your job will encompass many duties which will shift depending on the position that you are hired for. Some duties include revenue collection, sharing information and Parks Canada messages, ensuring safety and compliance and providing services to the public to enhance visitors’ experience.

Aquatic Invasive Species Program (AIS) – The Aquatic Invasive Species Program in RMNP first began in 2015 due to the increasing threat that aquatic invasive species posed to our local water bodies. What was once a small operation has now expanded to a larger team of several highly trained AIS Inspectors. We work in all types of weather to ensure that water-related equipment is inspected. The threats that AIS pose to RMNP are adapting and constantly changing, this means the staff, functions, and operations have to as well.

There are very few ordinary days at this job. Inspectors will physically examine watercrafts for signs of AIS, issue permits, decontaminate water related equipment using current methods, enforce compliance, educate and engage the public on AIS, monitor outlying lakes, collect AIS samples, and collaborate on opportunities to further develop the program.

Wasagaming Campground – As a Campground Visitor Services Attendant, you will do a wide variety of tasks from customer service to campsite maintenance. Duties include revenue collections, checking in visitors, selling passes and permits, giving information, safety & compliance checks, grounds maintenance and accommodation cleaning. No day is the same in this fast-paced workplace!

We require motivated people who are flexible, adaptable and have the ability to work well alone or with a team. The work can be physically demanding and staff will be required to work indoors and outdoors in a variety of weather conditions. The campground’s operating hours are 8AM to 11PM daily, so expect varying hours as well as weekend, evening and holiday shifts.

Entrance Gates – Working at a Parks Canada Entrance Gate means you are the first friendly face that visitors will see! Your duties will include revenue collection, selling passes and permits, as well as giving out information and performing checks throughout select areas of the park. You will be responsible for a cash float. Gates may be open from 8 AM to 11 PM daily, so expect varying hours as well as weekend, evening and holiday shifts.

The Gates are a great place for enthusiastic, friendly people who love sharing information and helping visitors find their way when they arrive at Riding Mountain National Park. If you thrive in a fast pace, team-oriented environment the Entrance Gates are right for you.

Visitor Centre – If you enjoy connecting with people, sharing information about Riding Mountain National Park and working as a team to run a newly renovated historical building, you might like working at the Visitor Centre. A job at the Visitor Centre involves communicating with all park staff to get the information that visitors require. We sell passes and Parks Canada official merchandise, provide maps and brochures, and share important messages about the park. You will help to run our new rentals program for Visitor Centre venues, and you will need to pay attention to detail regarding cleaning and maintaining the historic space.

We are generally open every day in the summer months from 8am to 8pm. We have occasional shifts that run to 11pm when we are renting for an evening event. We try to create a schedule that suits everyone, and generally take turns working weekend and evening shifts. You never know what kind of task might come up at the Visitor Centre, from taking photographs, to researching wildlife, to helping create a display or set-up for an event. We require flexibility, adaptability and willingness to try new things and problem solve with the team.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Riding Mountain National Park is located in Treaty 2 Territory, the Anishinabe homelands, where we work with the Coalition of First Nations to foster positive and collaborative relationships to protect and present the natural and cultural heritage for all Canadians. Riding Mountain National Park located approximately 3.5 hours north west of Winnipeg, and protects 3,000 square kilometers of wilderness.

Thousands of visitors come to Riding Mountain National Park throughout the entire year. Our dynamic and diverse staff work hard to provide our visitors with a memorable experience; whether they prefer to stay in the townsite of Wasagaming to shop and explore, or immerse themselves in nature on our pristine trails and backcountry campsites. We provide our visitors with unique and adventurous experiences in every season so there is always a reason for them to visit the park.

Intent of the process
Anticipatory staffing for all visitor services teams for the 2022-2023 operating season.

This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.

Positions to be filled: 30

Information you must provide
Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
EDUCATION
A secondary school diploma or an acceptable combination of education, training and experience.

An acceptable combination of education, training and experience is defined as completion of Grade 11 and at least two months of customer service experience.

Degree equivalency

EXPERIENCE:
Experience in anticipating and meeting needs, problem solving and finding solutions.

The following will be applied / assessed at a later date (essential for the job)
Various language requirements
Language Requirements
English Essential & Bilingual – Imperative (_ _ B/_ _ B)

Information on language requirements

ABILITIES:
• Decision Making – Making decisions involving various levels of risk and ambiguity; ;
• Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities and creating opportunities when there is sufficient time.
• Interactive Communication – Listening to others and communicating articulately, fostering open communication;
• Problem Solving– Identifying problems and the solutions to them.

PERSONAL SUITABILITY:
• Adaptability
• Demonstrating integrity and respect
• Showing initiative and being action-oriented
• Communicates effectively
• Takes responsibility

The following may be applied / assessed at a later date (may be needed for the job)
Meeting the above essential qualifications will be necessary for employment in temporary YESS funded positions. Please answer all of the additional qualifications questions – as meeting the additional criteria and operational requirements may be required if you are interested in being considered for regularly funded temporary, Seasonal Indeterminate and full time year round positions.

ADDITIONAL EXPERIENCE:
• Experience in interacting with the public in a reception and orientation capacity;
• Experience communication via telephone, emails, giving direct information, communicating within teams and groups;
• Experience in handling cash and operating point of sales;
• Experience in the maintenance of facilities.

KNOWLEDGE:
• Knowledge of services, programs, visitor services operations and fees of Riding Mountain National Park;
• Knowledge of the operation of automated cash and related computerized applications used to provide cashier services, prepare cash outs and compile statistics.

ADDITIONAL ABILITIES:
• Attention to Detail – Working in a conscientious, consistent and thorough manner;

ADDITIONAL PERSONAL SUITABILITY:
• Exercises sound judgment
• Personally connects with people

OPERATIONAL REQUIREMENTS
The position will require you to:
• Make physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds. Note: different Visitor Services positions have varying requirements for physical effort;
• Be exposed to variable weather conditions;
• Be exposed to noxious odors from car fumes; to dust, cleaning products and wet conditions;
• Be exposed to minor injury when performing cleaning and maintenance activities;
• Occasionally demonstrate tasks to others.

Conditions of employment
Reliability Status security clearance – Obtain and maintain a Reliability status security clearance – As part of the hiring process, you must obtain and maintain a Reliability status security clearance. We will work with you to provide you the forms and information you need to complete this step.

Possess a Class 5I driver’s license (intermediate level) – For Campground and AIS positions, preference will be given to those that hold a valid license, while other positions may not require one.

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Youth Employment and Skills Strategy (YESS) is a Federal Government jobs initiative targeted at young Canadians aged 15 to 30. It supports the creation of job opportunities, with a particular focus on young people facing barriers to employment. The purpose is to increase employment for youth, enabling them to gain work experience, to develop skills, and to extend their networks. Parks Canada is committed to being a diverse and inclusive workplace by embracing this initiative, and encourages applications from youth facing barriers to employment, in particular Indigenous peoples, members of visible minority groups, and persons with disabilities.

Through the Youth Employment and Skills Strategy (YESS), we wish to better support youth who are impacted by the pandemic across the country. The goal of this initiative is to ensure that youth, including those who face barriers such as Indigenous, member of a visible minority groups, and persons with a disability, can benefit from quality temporary employment opportunities. We therefore wish to increase employment possibilities for youth, enabling them to gain work experience, to develop skills, and to extend their networks. Parks Canada is really excited to participate in this initiative, and we know that youth make a difference in our national parks and our national historic sites across Canada!

Who can apply? To be eligible to the YESS, the candidate must be:
• Between 15 and 30 years old
• Canadian citizenship, permanent residency or have refugee status.
• In addition, preference may be given to candidates who self-identify as, Indigenous, member of visible minority groups, and persons with a disability, as well as youth facing barriers to employment*. As such, we encourage candidates to self-identify themselves in their application.

*Youth facing barriers to employment include, but not limited to, those who identify as: rural youth, persons who self-identify as LGBTQ2+, recent immigrant or refugee youth, youth in or aging out of care, youth who are homeless or at risk of becoming homeless, youth affected by substance use, youth living in a low income household, youth living with low levels of literacy and numeracy or youth living with family care responsibilities, youth involved in the justice system, early leavers from High School, homeless or at risk of being homeless, involuntary NEET (not employed, studying, nor in training) for at least 6 months.

Tips for applicants:
• When answering the screening questions ensure that you provide complete and thorough details of your experience. You must be specific and provide concrete examples/details for each experience element.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.

Travel cost for individuals who are not Federal Public Servants will not be covered.
Living accommodations may not be provided

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

Facility Contacts
Jazz Danis, Aquatic Invasive Species Program – jazz.danis@pc.gc.ca / 204-510-8598

Paige Zeke, Wasagaming Campground – paige.zeke@pc.gc.ca / 204-868-8267

Cathy DeCuypere, Entrance Gates – cathy.decuypere@pc.gc.ca / 204-848-7224

Ingrid Gatin, Visitor Centre – ingrid.gatin@pc.gc.ca / 204-848-7228

When emailing please ensure that you quote the competition number 20211013-PKS-RMFU-OC-744, followed by your first and last name in the email subject line

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information
Human Resources – Riding Mounatin Field Unit
rhpnmr-rmnphr@pc.gc.ca

Executive Assistant

Position Details:  Full Time Term Contract: January 2022-September 2022

Taking care of our environment has never been more important than it is today.  The Nature Conservancy of Canada (NCC) is looking for a detail-orientated Executive Assistant to join a team committed to protecting our most important natural areas and the plants and animals they sustain.

NCC is the nation’s leading not-for-profit, private land conservation organization, working to protect our most important natural areas and the species they sustain.  Since 1962 NCC and its supporters have protected 14 million hectares (more than 35 million acres) or ecologically significant land across Canada.  NCC takes a collaborative, science-based approach to achieve conservation success for the sake of nature and Canadians.   With a national office in Toronto and seven regional offices across the country, NCC delivers results you can walk on.

Position Summary 

The Executive Assistant will provide administrative support to the British Columbia Regional Vice President, Director of Conservation, and the Regional Advisory Board. The Executive Assistant will manage Senior Manager’s calendars, appointments, travel arrangements, financial reconciliations and reimbursements and assist with general administration and office management.  The Executive Assistant will respond to emails and other correspondence on behalf of the Senior Managers when appropriate, will coordinate and facilitate all Senior Management, Leadership Team and Regional Staff Meetings, and will be responsible for the sharing of information between Senior Management and Staff.

The Executive Assistant will act as Secretary to the Regional Advisory Board and will be responsible for the record keeping of all board activities and will take minutes at all Regional Advisory Board Meetings.

 

Competencies Preferred

  • Ability to manage multiple and changing priorities and deadlines
  • Adaptability and flexibility to embrace a wide range of tasks as needed to support a team
  • Proven time management skills
  • A track record as a self-motivated, proactive, conscientious, and reliable team player
  • Excellent writing and comprehension skills in English.
  • Attention to detail and accuracy with record keeping
  • A strong customer service-oriented approach
  • Ability to interact with high end donors as well as volunteers
  • Ability to maintain confidential and sensitive information
  • Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint)
  • Commitment to the Nature Conservancy of Canada core values and mission

 

How to Apply

NCC is an equal opportunity employer.  If you are interested in joining our team, please submit your cover letter, resume and salary expectations through our Career Centre, by January 4, 2021.

NCC Welcomes and encourages applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the selection process.

Park Gate Attendant

Park Gate Attendant – PAR002731
Employment Type: Expression of Interest for SGEU Term less than 9 months
Location(s): SK-South East-Moose Mountain Provincial Park
Ministry: 027 Parks Culture and Sport
Salary Range: $19.119 – $23.961 Hourly
Grade: SGEU.03.
The Ministry of Parks, Culture and Sport’s mission is to enhance economic growth and support quality of life by managing the provincial parks system and providing recreation, sport, heritage and cultural opportunities for residents and visitors. The Ministry is currently seeking a dynamic and highly motivated individual who is a flexible team player for the position of Park Gate Attendant for Moose Mountain Provincial Park. Reporting to the Park Administrative Supervisor, this position will be involved in frontline work.

As a front-line staff member you will be expected to greet and provide information to park visitors; collect and process all park fees; operate a Windows based computer; and handle telephone inquiries, general office and light cleaning duties. Candidate must possess a current valid driver’s license. Candidate must be available to work on evenings and weekends.

The successful candidate will also assist in preparing, promoting and helping out with winter activities. Must be willing to work both in the Administration Office and outside in winter conditions.

The candidate will have knowledge of basic computer skills and cash handling.

The successful candidate will have the experience and ability to respond accurately and courteously to inquiries; calm upset customers and respond to their concerns or complaints; operate office equipment such as computers, printers, fax machines, answering machines and interac cash systems; and prepare daily deposits. You will be reliable and trustworthy, with the ability to work alone.

A valid driver’s license is required. A clear Criminal Record Check is required.

Successful candidate must be fully vaccinated for COVID-19 or will need to provide proof of a negative test at least every seven (7) days. Any costs associated with arranging and taking a COVID-19 test will be paid for by the employee.
We are committed to workplace diversity.
Hours of Work: C – SGEU Regulated 37.33 – one day off every three weeks
Number of Openings: 2
Closing Date: Nov 23, 2021, 11:59:00 PM

Visitor Services Attendant II

Duties
Visitor Services – Visitor Information Centre / Entrance Gates / Camping- Welcome visitors in person or over the phone and give them information and directions regarding facilities, services, programs, events and regulations. Record, process and collect fees, issue permits, make reimbursements, sell and assign campsites where applicable. Work with a cash register, compile and record statistical data, fill out forms, sales reports and bank deposits, and use a computer system or point of sale and booking system.

Work environment
You want to join a dynamic organization that will give you an opportunity to bring leadership while discovering all facets of the country? Join the Parks Canada Agency! As a separate employer, the PCA protects and presents Canada’s natural and cultural heritage by managing national parks, national historic sites, and national marine conservation areas. Merge your passion with your work, get an opportunity to influence how we will continue to protect our country and show its multitude of treasures, from mountaintops to polar bears, all while working with indigenous communities. Join thousands of colleagues across the country, who are working on avalanche control, camp site and infrastructure management, search and rescue, management functions, but all in a positive, stimulating, flexible work environment, where creativity and collaboration are valued.

Intent of the process
This process is intended to fill existing vacancy(ies) and may be used to fill anticipated vacancy(ies) and/or used to create a pool of qualified candidates to staff similar positions with various tenures (Indeterminate, Acting, Assignment, Deployment, Secondment, Specified period, Seasonal), security levels or linguistic profiles in same or other parts of Parks Canada Agency.

Positions to be filled: Number to be determined

Information you must provide
Your résumé.

A covering letter “Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below). Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter. You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your applications being rejected.”

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
A secondary school diploma or PSC approved alternatives or acceptable combination of education, training, experience or traditional knowledge relevant to the position.

Degree equivalency

EXPERIENCE:

• Experience in interacting with the public in a reception, orientation or information capacity.
• Experience in anticipating and meeting public needs, resolving complaints, anticipating and detecting incidents and finding solutions.
• Experience in handling cash and operating point of sales.
• Experience with information technology (computer, equipment, software).

The following will be applied / assessed at a later date (essential for the job)
Bilingual – Imperative (–B/–B)
Must be able to speak fluently English and French.
A Second Language Evaluation will be completed for your second official language.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

The following may be applied / assessed at a later date (may be needed for the job)

KNOWLEDGE:

• Knowledge of Parks Canada operations and the natural and cultural history of Kouchibouguac National Park.

ABILITIES AND SKILLS:

• Client Focus – Providing service excellence to internal and/or external client.
• Concern for Safety and Prevention – Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Understanding and applying prevention policies to detect violations of legislation, identify conditions and/ or persons responsible, and take appropriate action.
• Interactive Communication – Listening to others and communicating articulately, fostering open communication.
• Problem Solving– Identifying problems and the solutions to them and making decisions involving various levels of risk and ambiguity.
• Teamwork – Working collaboratively with others to achieve organizational goals and contributing to a positive work environment.

OPERATIONAL REQUIREMENTS:

• Certified basic First Aid training (training provided).
• Work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays.
• Wear a Parks Canada uniform as per the uniform policy.
• Stand and walk for prolonged periods of time. Some positions will require the incumbent to perform certain physical tasks (e.g. lifting up to 20 kg) and require moderate physical effort.
• Work outdoors in varying temperatures and inclement weather.

Conditions of employment
-Obtain and maintain a Reliability Status security clearance.
-Possession of a valid class 5 driver’s license.

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1) Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.
2) Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.
3) The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the Parks Canada representative in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
4) The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
5) In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
6) Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.
7) Tips for applicants:
– Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.
8) Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact pc.hrkouch-rhkouch.pc@pc.gc.ca if you are one of these individuals to find out how this applies to your particular situation.
9) Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
10) Persons are entitled to participate in the appointment process in the official language of their choice.
11) Travel cost for individuals who are not Federal Public Servants will not be covered.
12) We will only accept on-line applications received via the jobs.gc.ca site. All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.
– Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
– Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
– Applicants can verify the status of their applications, at any time.
– Applicants can be notified electronically of tests or interviews and results.
– For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
To submit an application on-line, please select the button “Apply Online” below.
13) Persons who are unable to apply on-line must contact the person listed below prior to the closing date.
14) An assignment or an acting appointment is a temporary resourcing option. The approval of your substantive manager will be required before an offer can be made.

We thank all those who apply. Only those selected for further consideration will be contacted.

Information Services Attendant

Duties
Do you want to take on a challenge and help shape visitor experience with Parks Canada? Would you enjoy helping visitors plan incredible experiences and sharing Canada with the world? Then join our team!

With Parks Canada you will help encourage public understanding, appreciation and enjoyment of Canada’s natural and cultural treasures. You will provide and maintain a high level of service to visitors. You will provide operational support, prepare correspondence and maintain logs, update reference materials, and provide services to respond to general inquiries from the public looking for information relating to the Parks Canada Agency. You will also recommend and implement strategies to ensure quality service to visitors is consistently provided and maintained.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

* Please note that telework may be temporary considered for this opportunity.

Positions to be filled: Number to be determined

Information you must provide
Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
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EDUCATION

A minimum of two (2) years of post-secondary education in recreation, education, tourism, marketing or any other field related to the duties of the position OR an acceptable combination of education, training and experience.

Degree equivalency

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EXPERIENCE

EX1: Recent* and significant** experience in front-line customer service operations (either on the phone or in person);
EX2: Recent* and significant** experience using computers, including Microsoft Office and Internet navigation;
EX3: Experience in the travel and tourism or hospitality industries.

*Recent is defined as within the last four (4) years.
**Significant is defined as the degree of experience normally gained through two (2) years or more of relevant experience, including at least one (1) year of continuous service.

The following will be applied / assessed at a later date (essential for the job)
Bilingual – Imperative (CBC/CBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

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KNOWLEDGE

K1: Knowledge of Canadian geography;
K2: Knowledge of customer service best practices.

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ABILITIES

A1: Ability to provide high quality customer service;
A2: Ability to efficiently review information in order to provide advice and recommendations;
A3: Ability to undertake several complex issues and projects simultaneously with tight timelines;
A4: Ability to communicate effectively, both orally and in writing.

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PERSONAL SUITABILITY

PS1: Exercise sound of judgment;
PS2: Personally connects with people;
PS3: Makes things happen;
PS4: Takes responsibility

The following may be applied / assessed at a later date (may be needed for the job)
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ADDITIONAL EXPERIENCE

AEX1: Experience in a fast-paced call center environment.

Conditions of employment
Reliability Status security clearance – – The incumbent will be required to work shift work, including evenings (until 8:00pm), weekends and holidays;
– The incumbent will be required to wear a uniform.

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

We thank all those who apply. Only those selected for further consideration will be contacted.

Préposé au service à la clientèle/Customer Service Representative

(English version below)

Plus grand réseau de plein air au Québec, la Sépaq administre, exploite et met en valeur les lieux grandioses qui lui sont confiés par le gouvernement du Québec. Plus de 3 400 employés, passionnés de nature et ayant le désir d’offrir une expérience client hors du commun, œuvrent au sein de nos 46 établissements aux quatre coins de la province. Notre équipe vit au quotidien les valeurs de l’organisation : plaisir, inclusion, engagement, courage et excellence.

Le Gîte du Mont-Albert est situé dans un environnement enchanteur où la nature fréquente le confort. Seul établissement hôtelier du parc national de la Gaspésie, cette auberge 4 étoiles est réputée pour son hospitalité, sa fine cuisine et son décor unique.

FAIRE PARTIE DE L’ÉQUIPE SÉPAQ C’EST :
Participer à la réalisation de notre mission et connecter les gens à la nature
Déployer vos talents dans une équipe dynamique, où l’esprit de collaboration et le plaisir sont au rendez-vous
Créer des souvenirs et faire vivre des moments privilégiés au cœur de territoires naturels et d’attraits exceptionnels
Pouvoir travailler à la grandeur du Québec dans l’un de nos établissements au fil de votre carrière
Profiter de la carte employé qui vous donne l’accès gratuit à tout le réseau en plus de plusieurs rabais sur nos produits et services allant jusqu’à 50 %
Bénéficier de plusieurs autres avantages : uniforme fourni, programme de référencement, club social, régime de retraite à prestations déterminées, et plus encore !

Vos responsabilités:
Le préposé au service à la clientèle devra :

Accueillir, informer, orienter et conseiller la clientèle;
Effectuer la vente de nuitées, la prise de réservations, les modifications, les annulations et la gestion des arrivées et des départs de la clientèle;
Émettre les autorisations d’accès ou de séjour;
Percevoir des sommes d’argent et compléter les transactions en utilisant une caisse enregistreuse et un terminal point de vente;
S’assurer de la disponibilité du matériel d’information et de promotion dans les présentoirs;
Recevoir et traiter les plaintes, les suggestions et les commentaires de la clientèle;
Faire la vente d’articles promotionnels et travailler en collaboration avec les autres départements de service.
Le préposé au service à la clientèle peut se voir confier d’autres attributions connexes.

Prérequis

Détenir une attestation d’études équivalente à un secondaire 5 ou l’équivalent en termes d’années d’expérience pertinente;
Bilinguisme ou anglais fonctionnel parlé et écrit;
Posséder des connaissances en informatique.
Spécifications

Il s’agit d’un poste sur appel de la catégorie du personnel syndiqué;
Période d’emploi : 26 décembre 2021 au 26 mars 2022 et du 27 mai au 15 octobre 2022;
Salaire : l’échelle salariale varie de 15,43 $ à 20,31 $ de l’heure en fonction des modalités prévues par la convention collective;
Les autres conditions de travail applicables sont celles prévues par la convention collective en vigueur;
Lieu de travail : Gîte du Mont-Albert.

TRAVAILLER À LA SÉPAQ : DES MOMENTS UNIQUES DANS DES LIEUX UNIQUES !

Joignez-vous à notre équipe en posant votre candidature. Les candidatures seront traitées en toute confidentialité

Nous remercions toutes les personnes qui poseront leur candidature, mais nous communiquerons seulement avec celles qui auront été retenues.

La Sépaq souscrit au programme d’équité en matière d’emploi et encourage les femmes, les minorités visibles, les minorités ethniques, les Autochtones et les personnes handicapées à présenter leur candidature.


ENGLISH:

The largest outdoor network in Quebec, Sépaq administers, operates and promotes the grandiose places entrusted to it by the Government of Quebec. More than 3,400 employees, passionate about nature and with the desire to offer an exceptional customer experience, work in our 46 establishments across the province. Our team lives the values ​​of the organization on a daily basis: pleasure, inclusion, commitment, courage and excellence.

The Gîte du Mont-Albert is located in an enchanting environment where nature meets comfort. The only hotel in Gaspésie National Park, this 4-star inn is renowned for its hospitality, fine cuisine and unique decor.

BEING PART OF THE SÉPAQ TEAM IS:
Participating in the achievement of our mission and connect people to nature
Deploying your talents in a dynamic team, where the spirit of collaboration and pleasure are at the rendezvous
Creating memories and bring to life special moments in the heart of natural territories and exceptional attractions
Being able to work across Quebec in one of our establishments throughout your career
Taking advantage of the employee card which gives you free access to the entire network in addition to several discounts on our products and services of up to 50%
Benefitting from several other advantages: uniform provided, referral program, social club, defined benefit pension plan, and more!

Your responsibilities
The customer service representative will:

Welcome, inform, guide and advise customers;
Sell ​​overnight stays, take reservations, changes, cancellations and manage customer arrivals and departures;
Issue access or stay authorizations;
Collect sums of money and complete transactions using a cash register and point-of-sale terminal;
Ensure the availability of information and promotional material in the displays;
Receive and process customer complaints, suggestions and comments;
Sell ​​promotional items and work collaboratively with other service departments.
The customer service representative may be assigned other related duties.

Prerequisites

Hold a certificate of studies equivalent to a secondary 5 or the equivalent in terms of years of relevant experience;
Bilingualism or functional English spoken and written;
Have computer knowledge.
Specifications

This is an on-call position in the unionized staff category;
Employment period: December 26, 2021 to March 26, 2022 and from May 27 to October 15, 2022;
Salary: the salary scale varies from $ 15.43 to $ 20.31 per hour depending on the terms set out in the collective agreement;
The other applicable working conditions are those provided for by the collective agreement in force;
Place of work: Gîte du Mont-Albert.

WORKING AT SÉPAQ: UNIQUE MOMENTS IN UNIQUE PLACES!

Join our team by submitting your application. Applications will be treated confidentially

We thank all those who apply, but we will only contact those who have been selected.

Sépaq subscribes to the employment equity program and encourages women, visible minorities, ethnic minorities, Aboriginals and people with disabilities to apply.