Visitor Services Attendant
Reference number: CAP21J-013543-000273
Selection process number: 20211013-PKS-RMFU-OC-744
Parks Canada – Riding Mountain National Park
GS-MPS-04 – Visitor Services Attendant
Full time year round and Term/ Seasonal Indeterminate FTE .34 & .42 (approximately 17.6 & 21.9 weeks per season).
$24.39 to $26.51 per hour (currently under review)For further information on the organization, please visit Parks Canada
Closing date: 30 June 2022 – 23:59, Pacific Time
Who can apply: For regular Visitor Services Attendant positions – If you reside within a 400 kilometres radius of Wasagamning, MB and have a legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
For YESS funded positions – Youth between the ages of 15 & 30 who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status.
In addition, preference may be given to YESS candidates who self-identify as, Indigenous, visible minorities or persons with disabilities, as well as youth facing barriers to employment. As such, we encourage you to self-identify in your application.
Applications for this inventory competition will be pulled on January 24, 2022. We will continue to pull applications as and when required until June 30th, 2022.Apply online
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.
All Parks Canada Agency employees are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground of discrimination as defined under the Canadian Human Rights Act.
On November 8th, 2021, the Parks Canada Agency announced the details of its vaccination requirement for all employees.
As per the Policy on COVID-19 Vaccination for Parks Canada Agency, employees must attest to their vaccination status. The requirement for employees to be fully vaccinated applies whether they are teleworking, working remotely or working on-site. This is a condition of employment and it applies to indeterminate, determinate (term), casual, as and when required, and students.
We prefer to accept online applications for this process. Persons who are unable to apply on-line must contact Human Resources email@example.com quoting GS-MPS-04 Process 20211013-PKS-RMFU-OC-744 in the subject line to receive a paper application. Ensure you have left sufficient time so you may submit your application prior to the closing date.
The following are some of the benefits associated with applying on-line.
* Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
* Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
* Applicants can verify the status of their applications, at any time.
* Applicants can be notified electronically of tests or interviews and results.
* For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
To submit an application on-line, please select the button “Apply Online” below.
There is no cover letter required. Instead, respond to the questions in the online application.
Please clearly demonstrate how you meet the Education and Experience factors listed in the Essential Qualifications when responding to the questions in the online application. You must clearly demonstrate how you meet these factors by providing concrete examples with significant details to explain WHEN, WHERE and HOW you meet each factor. If you do not provide examples of current or past responsibilities, which clearly demonstrate how you meet the Education and Experience factors when you respond to the questions in the online application, it may result in the rejection of your application.
If you are screened in for an interview, you will be contacted and required to submit verified photo ID and verified proof of education at that time.
Acceptable proof of education documents are:
• Official transcripts;
• Diploma certificates for any degrees earned and professional certifications acquired;
• A letter sent from the registrar of your academic institution verifying how many years you have completed in your program;
• A letter sent from the registrar of your academic institution verifying completion of a degree. The documentation must show degree and date earned.
Do you have questions concerning the verified proof of education document? Contact Human Resources at firstname.lastname@example.org with any questions.
In recognition of the Government of Canada support for youth facing barriers to employment through the Youth Employment and Skill Strategy (YESS), preference may be given to Employment Equity applicants who self-identify as Indigenous youth, youth who are part of visible minority groups, youth with a disability or youth facing barriers to employment. We encourage any youth facing barriers to employment to self-identify, including rural youth, persons who self-identify as LGBTQ++, recent immigrant or refugee youth, youth in or aging out of care, youth who are homeless or at risk of becoming homeless, youth affected by substance use, youth living in a low income household, youth living with low levels of literacy and numeracy or youth living with family care responsibilities
As a Visitor Services Attendant, your job will encompass many duties which will shift depending on the position that you are hired for. Some duties include revenue collection, sharing information and Parks Canada messages, ensuring safety and compliance and providing services to the public to enhance visitors’ experience.
Aquatic Invasive Species Program (AIS) – The Aquatic Invasive Species Program in RMNP first began in 2015 due to the increasing threat that aquatic invasive species posed to our local water bodies. What was once a small operation has now expanded to a larger team of several highly trained AIS Inspectors. We work in all types of weather to ensure that water-related equipment is inspected. The threats that AIS pose to RMNP are adapting and constantly changing, this means the staff, functions, and operations have to as well.
There are very few ordinary days at this job. Inspectors will physically examine watercrafts for signs of AIS, issue permits, decontaminate water related equipment using current methods, enforce compliance, educate and engage the public on AIS, monitor outlying lakes, collect AIS samples, and collaborate on opportunities to further develop the program.
Wasagaming Campground – As a Campground Visitor Services Attendant, you will do a wide variety of tasks from customer service to campsite maintenance. Duties include revenue collections, checking in visitors, selling passes and permits, giving information, safety & compliance checks, grounds maintenance and accommodation cleaning. No day is the same in this fast-paced workplace!
We require motivated people who are flexible, adaptable and have the ability to work well alone or with a team. The work can be physically demanding and staff will be required to work indoors and outdoors in a variety of weather conditions. The campground’s operating hours are 8AM to 11PM daily, so expect varying hours as well as weekend, evening and holiday shifts.
Entrance Gates – Working at a Parks Canada Entrance Gate means you are the first friendly face that visitors will see! Your duties will include revenue collection, selling passes and permits, as well as giving out information and performing checks throughout select areas of the park. You will be responsible for a cash float. Gates may be open from 8 AM to 11 PM daily, so expect varying hours as well as weekend, evening and holiday shifts.
The Gates are a great place for enthusiastic, friendly people who love sharing information and helping visitors find their way when they arrive at Riding Mountain National Park. If you thrive in a fast pace, team-oriented environment the Entrance Gates are right for you.
Visitor Centre – If you enjoy connecting with people, sharing information about Riding Mountain National Park and working as a team to run a newly renovated historical building, you might like working at the Visitor Centre. A job at the Visitor Centre involves communicating with all park staff to get the information that visitors require. We sell passes and Parks Canada official merchandise, provide maps and brochures, and share important messages about the park. You will help to run our new rentals program for Visitor Centre venues, and you will need to pay attention to detail regarding cleaning and maintaining the historic space.
We are generally open every day in the summer months from 8am to 8pm. We have occasional shifts that run to 11pm when we are renting for an evening event. We try to create a schedule that suits everyone, and generally take turns working weekend and evening shifts. You never know what kind of task might come up at the Visitor Centre, from taking photographs, to researching wildlife, to helping create a display or set-up for an event. We require flexibility, adaptability and willingness to try new things and problem solve with the team.
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.
Riding Mountain National Park is located in Treaty 2 Territory, the Anishinabe homelands, where we work with the Coalition of First Nations to foster positive and collaborative relationships to protect and present the natural and cultural heritage for all Canadians. Riding Mountain National Park located approximately 3.5 hours north west of Winnipeg, and protects 3,000 square kilometers of wilderness.
Thousands of visitors come to Riding Mountain National Park throughout the entire year. Our dynamic and diverse staff work hard to provide our visitors with a memorable experience; whether they prefer to stay in the townsite of Wasagaming to shop and explore, or immerse themselves in nature on our pristine trails and backcountry campsites. We provide our visitors with unique and adventurous experiences in every season so there is always a reason for them to visit the park.
Intent of the process
Anticipatory staffing for all visitor services teams for the 2022-2023 operating season.
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.
Positions to be filled: 30
Information you must provide
Contact information for 2 references.
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
A secondary school diploma or an acceptable combination of education, training and experience.
An acceptable combination of education, training and experience is defined as completion of Grade 11 and at least two months of customer service experience.
Experience in anticipating and meeting needs, problem solving and finding solutions.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential & Bilingual – Imperative (_ _ B/_ _ B)
Information on language requirements
• Decision Making – Making decisions involving various levels of risk and ambiguity; ;
• Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities and creating opportunities when there is sufficient time.
• Interactive Communication – Listening to others and communicating articulately, fostering open communication;
• Problem Solving– Identifying problems and the solutions to them.
• Demonstrating integrity and respect
• Showing initiative and being action-oriented
• Communicates effectively
• Takes responsibility
The following may be applied / assessed at a later date (may be needed for the job)
Meeting the above essential qualifications will be necessary for employment in temporary YESS funded positions. Please answer all of the additional qualifications questions – as meeting the additional criteria and operational requirements may be required if you are interested in being considered for regularly funded temporary, Seasonal Indeterminate and full time year round positions.
• Experience in interacting with the public in a reception and orientation capacity;
• Experience communication via telephone, emails, giving direct information, communicating within teams and groups;
• Experience in handling cash and operating point of sales;
• Experience in the maintenance of facilities.
• Knowledge of services, programs, visitor services operations and fees of Riding Mountain National Park;
• Knowledge of the operation of automated cash and related computerized applications used to provide cashier services, prepare cash outs and compile statistics.
• Attention to Detail – Working in a conscientious, consistent and thorough manner;
ADDITIONAL PERSONAL SUITABILITY:
• Exercises sound judgment
• Personally connects with people
The position will require you to:
• Make physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds. Note: different Visitor Services positions have varying requirements for physical effort;
• Be exposed to variable weather conditions;
• Be exposed to noxious odors from car fumes; to dust, cleaning products and wet conditions;
• Be exposed to minor injury when performing cleaning and maintenance activities;
• Occasionally demonstrate tasks to others.
Conditions of employment
Reliability Status security clearance – Obtain and maintain a Reliability status security clearance – As part of the hiring process, you must obtain and maintain a Reliability status security clearance. We will work with you to provide you the forms and information you need to complete this step.
Possess a Class 5I driver’s license (intermediate level) – For Campground and AIS positions, preference will be given to those that hold a valid license, while other positions may not require one.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
The Youth Employment and Skills Strategy (YESS) is a Federal Government jobs initiative targeted at young Canadians aged 15 to 30. It supports the creation of job opportunities, with a particular focus on young people facing barriers to employment. The purpose is to increase employment for youth, enabling them to gain work experience, to develop skills, and to extend their networks. Parks Canada is committed to being a diverse and inclusive workplace by embracing this initiative, and encourages applications from youth facing barriers to employment, in particular Indigenous peoples, members of visible minority groups, and persons with disabilities.
Through the Youth Employment and Skills Strategy (YESS), we wish to better support youth who are impacted by the pandemic across the country. The goal of this initiative is to ensure that youth, including those who face barriers such as Indigenous, member of a visible minority groups, and persons with a disability, can benefit from quality temporary employment opportunities. We therefore wish to increase employment possibilities for youth, enabling them to gain work experience, to develop skills, and to extend their networks. Parks Canada is really excited to participate in this initiative, and we know that youth make a difference in our national parks and our national historic sites across Canada!
Who can apply? To be eligible to the YESS, the candidate must be:
• Between 15 and 30 years old
• Canadian citizenship, permanent residency or have refugee status.
• In addition, preference may be given to candidates who self-identify as, Indigenous, member of visible minority groups, and persons with a disability, as well as youth facing barriers to employment*. As such, we encourage candidates to self-identify themselves in their application.
*Youth facing barriers to employment include, but not limited to, those who identify as: rural youth, persons who self-identify as LGBTQ2+, recent immigrant or refugee youth, youth in or aging out of care, youth who are homeless or at risk of becoming homeless, youth affected by substance use, youth living in a low income household, youth living with low levels of literacy and numeracy or youth living with family care responsibilities, youth involved in the justice system, early leavers from High School, homeless or at risk of being homeless, involuntary NEET (not employed, studying, nor in training) for at least 6 months.
Tips for applicants:
• When answering the screening questions ensure that you provide complete and thorough details of your experience. You must be specific and provide concrete examples/details for each experience element.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.
Travel cost for individuals who are not Federal Public Servants will not be covered.
Living accommodations may not be provided
Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
Persons are entitled to participate in the appointment process in the official language of their choice.
Jazz Danis, Aquatic Invasive Species Program – email@example.com / 204-510-8598
Paige Zeke, Wasagaming Campground – firstname.lastname@example.org / 204-868-8267
Cathy DeCuypere, Entrance Gates – email@example.com / 204-848-7224
Ingrid Gatin, Visitor Centre – firstname.lastname@example.org / 204-848-7228
When emailing please ensure that you quote the competition number 20211013-PKS-RMFU-OC-744, followed by your first and last name in the email subject line
We thank all those who apply. Only those selected for further consideration will be contacted.
Human Resources – Riding Mounatin Field Unit