Working as a Visitor Service Team Leader II for Prince Albert National Park, you will be a valuable member of the Visitor Experience team and will be responsible to plan, implement and coordinate visitor services programs and operations to provide visitors of the park with opportunities to appreciate, learn about and enjoy Prince Albert National Park and its natural and/or cultural resources and understand their significance to Canada.
We are looking to hire an outgoing, responsible, team focused Visitor Service Team Leader to co-supervise a team of approximately 23 persons at various locations across Prince Albert National Park (Park Entry Gates, Campgrounds kiosks, the Visitor Information Centre and the Nature Centre). The Team Leader should be prepared to train, schedule, guide and provide leadership to the visitor services team.
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.
Intent of the process
A list of qualified candidates may be established through this process to staff identical or similar positions within Parks Canada Agency, whose tenure could vary depending on the position being staffed (i.e. determinate period or indeterminate) and whose language requirements, linguistic profiles and security requirements could also vary.
Positions to be filled: 1
Information you must provide
Contact information for 2 references.
In order to be considered, your application must clearly explain how you meet the following (essential qualifications):
• A minimum of 2 years post-secondary education or acceptable combination of education, training and experience relevant to the position.
• Experience in anticipating/meeting public needs; resolving complaints, anticipating/detecting incidents and finding solutions;
• Experience in planning, implementing and/or providing quality services to the public in the tourism field;
• Experience in providing leadership, either in supervising employees or through other means;
• Experience in revenue collection and operating and troubleshooting Point of Sales (POS) systems.
If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)
The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria:
• Experience in the operation and troubleshooting of the Parks Canada Reservation Service and Tri City systems;
• Experience with outdoor recreational activities in a park setting (e.g. hiking, camping, paddling and back country);
• Experience managing resources – Manages resources (time, financial, human, physical and information) to achieve planned goals.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential and Bilingual Imperative positions (Level -/-/B)
Information on language requirements
• Knowledge of scheduling, performance evaluation, recruitment and training processes;
• Client Focus – Providing service excellence to internal and/or external clients;
• Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise;
• Interactive Communication – Listening to others and communicating articulately, fostering open communication;
• Problem Solving – Identifying problems and the solutions to them;
• Team Leadership – Assuming a leadership role in helping others achieve excellent results;
• Exercises sound judgement;
• Takes responsibility;
• Personally connects with people.
Conditions of employment
The position requires the incumbent to:
• Security Screening: Obtain and maintain Reliability Status Clearance;
• Obtain and maintain valid class 5 driver’s license or equivalent;
• Sit during extended periods (50-70% of the day);
• Be exposed to variable weather conditions when moving between facilities and working outdoors;
• Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements;
• Supervise a team of approximately 23 persons at various locations within the Prince Albert National Park;
• Wear a Parks Canada uniform and abide by the uniform policy;
• Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.
Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Raeanne Kurtz, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
Persons are entitled to participate in the appointment process in the official language of their choice.
Tips for Applicants:
• Please provide complete and thorough details of your experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.
We thank all those who apply. Only those selected for further consideration will be contacted.