Visitor Services Team Leader II

Duties
Working as a Visitor Service Team Leader II for Prince Albert National Park, you will be a valuable member of the Visitor Experience team and will be responsible to plan, implement and coordinate visitor services programs and operations to provide visitors of the park with opportunities to appreciate, learn about and enjoy Prince Albert National Park and its natural and/or cultural resources and understand their significance to Canada.

We are looking to hire an outgoing, responsible, team focused Visitor Service Team Leader to co-supervise a team of approximately 23 persons at various locations across Prince Albert National Park (Park Entry Gates, Campgrounds kiosks, the Visitor Information Centre and the Nature Centre). The Team Leader should be prepared to train, schedule, guide and provide leadership to the visitor services team.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
A list of qualified candidates may be established through this process to staff identical or similar positions within Parks Canada Agency, whose tenure could vary depending on the position being staffed (i.e. determinate period or indeterminate) and whose language requirements, linguistic profiles and security requirements could also vary.

Positions to be filled: 1

Information you must provide
Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications):
• A minimum of 2 years post-secondary education or acceptable combination of education, training and experience relevant to the position.

Degree equivalency

• Experience in anticipating/meeting public needs; resolving complaints, anticipating/detecting incidents and finding solutions;

• Experience in planning, implementing and/or providing quality services to the public in the tourism field;

• Experience in providing leadership, either in supervising employees or through other means;

• Experience in revenue collection and operating and troubleshooting Point of Sales (POS) systems.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)
The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria:

• Experience in the operation and troubleshooting of the Parks Canada Reservation Service and Tri City systems;

• Experience with outdoor recreational activities in a park setting (e.g. hiking, camping, paddling and back country);

• Experience managing resources – Manages resources (time, financial, human, physical and information) to achieve planned goals.

The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential and Bilingual Imperative positions (Level -/-/B)

Information on language requirements

• Knowledge of scheduling, performance evaluation, recruitment and training processes;

• Client Focus – Providing service excellence to internal and/or external clients;

• Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise;

• Interactive Communication – Listening to others and communicating articulately, fostering open communication;

• Problem Solving – Identifying problems and the solutions to them;

• Team Leadership – Assuming a leadership role in helping others achieve excellent results;

• Exercises sound judgement;

• Takes responsibility;

• Personally connects with people.

Conditions of employment
The position requires the incumbent to:

• Security Screening: Obtain and maintain Reliability Status Clearance;

• Obtain and maintain valid class 5 driver’s license or equivalent;

OPERATIONAL REQUIREMENTS

• Sit during extended periods (50-70% of the day);

• Be exposed to variable weather conditions when moving between facilities and working outdoors;

• Be exposed to stress when responding to fluctuating, unpredictable visitor demands and requirements;

• Supervise a team of approximately 23 persons at various locations within the Prince Albert National Park;

• Wear a Parks Canada uniform and abide by the uniform policy;

• Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays.

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Raeanne Kurtz, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

Tips for Applicants:
• Please provide complete and thorough details of your experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information
Jeffrey Wasylyk
jeffrey.wasylyk@pc.gc.ca
306-663-4524

Visitor Services Attendant II – (Visitor Centre/Entry Gates/Various Locations)

Duties
This competition will be used to fill positions at the following locations:

• Banff East Gate: Visitor services and revenue collection at entrance gateways to the National Park to contribute to visitor use, enjoyment and appreciation. Providing information and direction as well as a sense of welcome to visitors entering the park.

• Mobile Gate and Information Team: Providing visitor information and opportunities to purchase park passes at pop-up locations around the park. Work is outdoors in variable weather conditions and includes traffic management and flagging duties.

• Visitor Centres: Providing comprehensive information to the visiting public on a wide variety of topics including but not limited to: campgrounds, trails, points of interest, safety, wilderness travel, park regulations and policies. Also includes selling a variety of passes and permits, retail operations, and backcountry reservations.

Occasional facility cleaning and maintenance may be required.

Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

Positions to be filled: Number to be determined

Information you must provide
Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

________________________________________________________________________________

EXPERIENCE IN:

• Experience in anticipating and meeting public needs;
• Experience in resolving complaints while demonstrating tact and professionalism;
• Experience in handling cash and operating point of sales.

The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English Essential or Bilingual Imperative – Level (_ _ B /_ _ B)

Information on language requirements

_______________________________________________________________________________

KNOWLEDGE OF:

• Parks Canada, its mandate and values and principles;
• Banff National Park visitor services including but not limited to operations and facilities, activities, trails, cultural experiences, interpretive programs and special events;
• Parks Canada, regulations, permits and entry fees.

________________________________________________________________________________

ABILITIES:

• Team Work: Works with others a common goal; able to trade off self-interest for team benefits; functions within ad works towards goal of the group;
• Client Focus: Providing service excellence to internal and/or external clients;
• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others;
• Problem Solving: Identifying problems and the solutions to them.

________________________________________________________________________________

PERSONAL SUITABILITY:

• Exercises sound judgment;
• Communicates effectively orally;
• Communicates effectively in writing;
• Takes responsibility;
• Makes things happen;
• Shares our vision.

The following may be applied / assessed at a later date (may be needed for the job)

ADDITIONAL QUALIFICATIONS:
The following qualifications may be applied and/or assessed because they are beneficial in carrying out the duties of the position. They may be used in screening, assessment or determining right fit for this selection process, so please describe how you meet any of the following criteria.

• Retail experience;
• Knowledge and experience in travelling to backcountry areas in Banff National Park on overnight/multi-night trips;
• Resilience: Able to adapt to difficult situations and adversity; develops and uses personal resources, strengths, and skills to overcome challenges and work through setbacks;
• Tact: Being respectful and polite when dealing with people; understands what to say/not say in difficult situations; able to facilitate a common goal.

________________________________________________________________________________

OPERATIONAL REQUIREMENTS:

• Willing and able to wear identifier clothing and personal safety equipment;
• Willing and able to work shifts, weekends, holidays and overtime;
• Willing and able to perform tasks such as: lifting heavy boxes, picking litter, and site maintenance;
• Willing and able to work outdoors and be exposed to various weather conditions;
• Make moderate physical effort to sit and stand for prolonged periods and/or clean facilities/grounds;
• Be exposed to noxious odours from car fumes; to dust, cleaning products and wet conditions;
• Occasionally demonstrate tasks to others;
• Valid class 5 drivers license.

Conditions of employment
Reliability Status security clearance – Must be attained prior to appointment.

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will only accept on-line applications received via the jobs.gc.ca site. Persons who are unable to apply on-line must contact pc.rhbanff-banffhr.pc@canada.ca prior to the closing date.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information
Bronwyn Birss, A/Visitor Experience Team Leader IV
bronwyn.birss@canada.ca

Visitor Safety Specialist I

Duties
Provides specialized technical advice; leads and coordinates visitor-risk management and cross-functional incident management and response for field unit(s). Provides in-depth technical expertise, advice and information and coordinates the delivery of an avalanche control and prevention program. Develops, implements and leads field training programs and operational field activities.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
A list of qualified candidates will be established, and may be used to fill similar positions of various tenures (temporary, indeterminate, full-time, part-time) and work locations.

Positions to be filled: Number to be determined

Information you must provide
Your résumé.

A covering letter in 2,000 words (maximum) “Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below). Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter. Failure to clearly demonstrate in your cover letter how you meet the Education and

Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application. Normally, applicants will not be solicited for incomplete or possible missing information.”

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
Education:
Secondary school diploma, and Mountain Guide certification from the Association of Canadian Mountain Guides (ACMG).

If there are an insufficient candidates with both Alpine Guide and Ski Guide certification, consideration may be given to individuals who possess Apprentice Ski guide certification and Alpine Guide certification and who are enrolled in the Ski Guide exam, or individuals who possess Apprentice Alpine guide certification and Ski Guide certification who are enrolled in the Alpine Guide certification.

After submitting your application through the GC Jobs platform, proof of education must be submitted to jasperhr@canada.ca.

Degree equivalency

Occupational Certification:
• Valid advanced first aid certification (minimum 80 hour course);
• Canadian Avalanche Association Level 2 and eligible for CAA Professional membership.

Experience:
• Significant and varied experience participating in and/or leading search and rescue operations;
• Experience in program development and planning, as well as in work plans development;
• Experience forecasting resource requirements;
• Experience acquiring and issuing specialized equipment and services;
• Experience developing and delivering training;
• Experience in avalanche forecasting and avalanche control.

The following will be applied / assessed at a later date (essential for the job)
English essential

Information on language requirements

Knowledge:
• Knowledge of Parks Canada’s vision, mandate and corporate objectives, especially as they relate to visitor safety;
• Knowledge of visitor safety technical standards and techniques;
• Thorough knowledge of avalanche control, stabilization and safety principles, techniques, practices and initiatives.

Abilities:
• Ability to research and develop technical standards and program requirements;
• Ability to coordinate, supervise or lead/participate to, and evaluate specialized and/or emergency operations and activities on a local or national basis;
• Ability to work, supervise and coordinate activities in a multi-disciplinary environment;
• Ability to design, coordinate and/or conduct technical training;
• Ability to liaise, network and manage partnerships;
• Ability to collect, analyze, and prepare and present detailed incident information to assist in understanding causal factors;
• Ability to manage risk and the application of management theory and methods.

Personal Suitability:
• Exercises sound judgment;
• Personally connects with people;
• Makes things happen;
• Communicates effectively;
• Takes responsibility;
• Knows oneself;
• Strives for excellence.

The following may be applied / assessed at a later date (may be needed for the job)
Operational Requirements:
• Willingness to wear a Parks Canada uniform and prescribed protective equipment;
• Willingness to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation;
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;
• Willingness to obtain certification in the operation of various forms of ground (e.g. all-terrain vehicles) and marine (motorized and non-motorized vessels) as required.

Conditions of employment
Reliability Status security clearance – Reliability Status security clearance – All employees of the Federal Government are required to meet Reliability Status; details of the screening process and applications will be provided at the time of interviews

Maintenance of a valid Driver’s License
Will be required to undergo and pass pre-placement and periodic medical checks
Valid Wilderness First Aid and CPR certification
Possession and maintenance of Association of Canadian Mountain Guides (ACMG) membership

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information
David Argument
david.argument@canada.ca
780-852-6186