Website Government of Nova Scotia

Opportunity Type:
Job

Competition # : 34363

Department: Natural Resources & Renewables

Location: SHUBENACADIE

Type of Employment: Temporary

Union Status: NSGEU – NSPG

Closing Date: ​2/24/2022​ (Applications are accepted until 11:59 PM Atlantic Time)

About Us

Nova Scotia is rich in natural resources – including biodiversity, forests, provincial parks and the land we manage. The Department of Natural Resources & Renewables is responsible for the development, management, conservation and protection of forest, parks and wildlife resources and the administration of the province’s Crown land. Together we are working with Nova Scotians to build a better future through sustainable natural resource management as we all benefit from the natural health and wealth of the province.

The Shubenacadie Wildlife Park is one of Nova Scotia’s top tourist destinations and has attracted millions of visitors over the past 60 years. The 40 hectare park has enchanted Nova Scotian’s and visitors alike and provides a wide range of outdoor recreational and educational opportunities.About

Our Opportunity

Each year, the Shubenacadie Wildlife Park receives over 100,000 visitors who are eager to learn more about our provincial wildlife and natural resources. As the Supervisor of Visitor Experience, you will be responsible for overseeing guest experience at the Park by ensuring exceptional customer service is consistently delivered. Our hope is that we not only meet but exceed our visitors’ expectations and create memorable experiences and lasting memories.

Primary Accountabilities

You will supervise the day-to-day operations of the Wetland Centre (including recruitment, training and scheduling requirements) as well as leading, motivating and developing the facility’s staff (including Nature Interpreters), volunteers and students. You will ensure the continued upkeep of the wetland centre’s premises and educational displays and perform weekly inspections of the facility, grounds and trail systems.

You will participate with the planning, development, organization, implementation, delivery and evaluation of wildlife, wetland, natural resources and environmental education, special interest and interpretive programs offered through the Shubenacadie Provincial Wildlife Park.

You will manage the Wetland Centre’s retail operations and facility inventory including researching, buying, merchandizing and maintaining inventory controls (and POS system) for resale products as well as overseeing statistical reporting. In addition, you will have the opportunity to interact with and engage visitors and the public digitally by maintaining the facility’s social media accounts.

If you are creative, energetic and positive and enjoy working with diverse groups in a customer service-based environment, this may be the ideal opportunity for you!

This position reports to the Manager, Wildlife Park.

Qualifications and Experience

As the successful candidate, you have a Bachelor’s degree and five (5) years of related experience or an equivalent combination of training and experience. You must have previous supervisory experience leading teams to achieve success and meeting operational requirements. In addition, you also possess:

Valid first aid/CPR certification (or ability to quickly obtain)
WHMIS (or ability to quickly obtain)
You have demonstrated team building and collaboration skills and experience leading teams to achieve success by fostering an environment of mutual trust and respect. You maintain a professional and courteous disposition and hold a high standard for client and customer service.

To be successful in the role, you must have strong communication (written and verbal) skills and the ability to clearly present information and adapt content to the needs of your audience. You must also have demonstrated presentation and interpersonal skills which will enable you to engage our visitors and staff and foster positive working relationships.

You are a creative, innovative thinker with strong multi-tasking skills and the ability to prioritize and adapt in a fast-paced environment. You have well developed planning and organizational skills and the ability to think and work independently while adhering to policies and procedures. You also possess sound judgement, decision making and problem-solving skills.

You have the ability to successfully deal with challenges, frequently changing circumstances, many different personalities and the public in general.  You have proficient computer skills and experience using spreadsheet, word processing, presentation and email applications.

The following would be considered assets:

A background in wildlife conservation or forestry
Training, facilitation and/or experience delivering programs to large groups/children
Hazard Assessment and Identification Certificate

We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

Working Conditions

Must be able to adapt to flexible working situations indoors and outdoors on a daily basis, including occasionally working weekends, evenings, holidays, occasional overtime and overnight stays.

Additional Information

On October 6, 2021 the Government of Nova Scotia announced full vaccination will be a condition of employment for new staff being hired.

Successful candidates are required to have a valid A clear NS Driver’s License (or equivalent) and a clear Child Abuse Register and Criminal Check.

Please note this is a temporary position with an anticipated end date of December 17, 2022; however, the status of the opportunity is dependent on the start date of the successful applicant.

What We Offer

Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
Engaging workplace, where our employees feel valued, respected, connected and tuned in. We have forward-thinking policies and strategies.
Countless Career Paths.
Department-specific Flexible working arrangements.

Pay Grade:  PR 13

Salary Range:  $2,396.86 – $2,913.59 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

Tagged as: communication skills, interpretation, leadership, program supervisor, visitor experience, wetland center