Website Parks Canada

Opportunity Type:
Job

Duties
Do you want to take on a challenge and help shape visitor experience with Parks Canada? Would you enjoy helping visitors plan incredible experiences and sharing Canada with the world? Then join our team!

With Parks Canada you will help encourage public understanding, appreciation and enjoyment of Canada’s natural and cultural treasures. You will provide and maintain a high level of service to visitors. You will provide operational support, prepare correspondence and maintain logs, update reference materials, and provide services to respond to general inquiries from the public looking for information relating to the Parks Canada Agency. You will also recommend and implement strategies to ensure quality service to visitors is consistently provided and maintained.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process
This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the country.

* Please note that telework may be temporary considered for this opportunity.

Positions to be filled: Number to be determined

Information you must provide
Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
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EDUCATION

A minimum of two (2) years of post-secondary education in recreation, education, tourism, marketing or any other field related to the duties of the position OR an acceptable combination of education, training and experience.

Degree equivalency

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EXPERIENCE

EX1: Recent* and significant** experience in front-line customer service operations (either on the phone or in person);
EX2: Recent* and significant** experience using computers, including Microsoft Office and Internet navigation;
EX3: Experience in the travel and tourism or hospitality industries.

*Recent is defined as within the last four (4) years.
**Significant is defined as the degree of experience normally gained through two (2) years or more of relevant experience, including at least one (1) year of continuous service.

The following will be applied / assessed at a later date (essential for the job)
Bilingual – Imperative (CBC/CBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

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KNOWLEDGE

K1: Knowledge of Canadian geography;
K2: Knowledge of customer service best practices.

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ABILITIES

A1: Ability to provide high quality customer service;
A2: Ability to efficiently review information in order to provide advice and recommendations;
A3: Ability to undertake several complex issues and projects simultaneously with tight timelines;
A4: Ability to communicate effectively, both orally and in writing.

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PERSONAL SUITABILITY

PS1: Exercise sound of judgment;
PS2: Personally connects with people;
PS3: Makes things happen;
PS4: Takes responsibility

The following may be applied / assessed at a later date (may be needed for the job)
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ADDITIONAL EXPERIENCE

AEX1: Experience in a fast-paced call center environment.

Conditions of employment
Reliability Status security clearance – – The incumbent will be required to work shift work, including evenings (until 8:00pm), weekends and holidays;
– The incumbent will be required to wear a uniform.

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

We thank all those who apply. Only those selected for further consideration will be contacted.

Tagged as: customer service, geography, tourism