Website Parks Canada

Opportunity Type:
Job

Duties
As a Visitor Services Attendant, your job will encompass many duties which will shift depending on the position that you are hired for. Some duties include revenue collection, sharing information and Parks Canada messages, ensuring safety and compliance and providing services to the public to enhance visitors’ experience.

Aquatic Invasive Species Program (AIS) – The Aquatic Invasive Species Program in RMNP first began in 2015 due to the increasing threat that aquatic invasive species posed to our local water bodies. What was once a small operation has now expanded to a larger team of several highly trained AIS Inspectors. We work in all types of weather to ensure that water-related equipment is inspected. The threats that AIS pose to RMNP are adapting and constantly changing, this means the staff, functions, and operations have to as well.

There are very few ordinary days at this job. Inspectors will physically examine watercrafts for signs of AIS, issue permits, decontaminate water related equipment using current methods, enforce compliance, educate and engage the public on AIS, monitor outlying lakes, collect AIS samples, and collaborate on opportunities to further develop the program.

Wasagaming Campground – As a Campground Visitor Services Attendant, you will do a wide variety of tasks from customer service to campsite maintenance. Duties include revenue collections, checking in visitors, selling passes and permits, giving information, safety & compliance checks, grounds maintenance and accommodation cleaning. No day is the same in this fast-paced workplace!

We require motivated people who are flexible, adaptable and have the ability to work well alone or with a team. The work can be physically demanding and staff will be required to work indoors and outdoors in a variety of weather conditions. The campground’s operating hours are 8AM to 11PM daily, so expect varying hours as well as weekend, evening and holiday shifts.

Entrance Gates – Working at a Parks Canada Entrance Gate means you are the first friendly face that visitors will see! Your duties will include revenue collection, selling passes and permits, as well as giving out information and performing checks throughout select areas of the park. You will be responsible for a cash float. Gates may be open from 8 AM to 11 PM daily, so expect varying hours as well as weekend, evening and holiday shifts.

The Gates are a great place for enthusiastic, friendly people who love sharing information and helping visitors find their way when they arrive at Riding Mountain National Park. If you thrive in a fast pace, team-oriented environment the Entrance Gates are right for you.

Visitor Centre – If you enjoy connecting with people, sharing information about Riding Mountain National Park and working as a team to run a newly renovated historical building, you might like working at the Visitor Centre. A job at the Visitor Centre involves communicating with all park staff to get the information that visitors require. We sell passes and Parks Canada official merchandise, provide maps and brochures, and share important messages about the park. You will help to run our new rentals program for Visitor Centre venues, and you will need to pay attention to detail regarding cleaning and maintaining the historic space.

We are generally open every day in the summer months from 8am to 8pm. We have occasional shifts that run to 11pm when we are renting for an evening event. We try to create a schedule that suits everyone, and generally take turns working weekend and evening shifts. You never know what kind of task might come up at the Visitor Centre, from taking photographs, to researching wildlife, to helping create a display or set-up for an event. We require flexibility, adaptability and willingness to try new things and problem solve with the team.

Work environment
Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Riding Mountain National Park is located in Treaty 2 Territory, the Anishinabe homelands, where we work with the Coalition of First Nations to foster positive and collaborative relationships to protect and present the natural and cultural heritage for all Canadians. Riding Mountain National Park located approximately 3.5 hours north west of Winnipeg, and protects 3,000 square kilometers of wilderness.

Thousands of visitors come to Riding Mountain National Park throughout the entire year. Our dynamic and diverse staff work hard to provide our visitors with a memorable experience; whether they prefer to stay in the townsite of Wasagaming to shop and explore, or immerse themselves in nature on our pristine trails and backcountry campsites. We provide our visitors with unique and adventurous experiences in every season so there is always a reason for them to visit the park.

Intent of the process
Anticipatory staffing for all visitor services teams for the 2022-2023 operating season.

This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.

Positions to be filled: 30

Information you must provide
Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications):

EDUCATION
A secondary school diploma or an acceptable combination of education, training and experience.

An acceptable combination of education, training and experience is defined as completion of Grade 11 and at least two months of customer service experience.

Degree equivalency

EXPERIENCE:
Experience in anticipating and meeting needs, problem solving and finding solutions.

The following will be applied / assessed at a later date (essential for the job)
Various language requirements
Language Requirements
English Essential & Bilingual – Imperative (_ _ B/_ _ B)

Information on language requirements

ABILITIES:
• Decision Making – Making decisions involving various levels of risk and ambiguity; ;
• Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities and creating opportunities when there is sufficient time.
• Interactive Communication – Listening to others and communicating articulately, fostering open communication;
• Problem Solving– Identifying problems and the solutions to them.

PERSONAL SUITABILITY:
• Adaptability
• Demonstrating integrity and respect
• Showing initiative and being action-oriented
• Communicates effectively
• Takes responsibility

The following may be applied / assessed at a later date (may be needed for the job)
Meeting the above essential qualifications will be necessary for employment in temporary YESS funded positions. Please answer all of the additional qualifications questions – as meeting the additional criteria and operational requirements may be required if you are interested in being considered for regularly funded temporary, Seasonal Indeterminate and full time year round positions.

ADDITIONAL EXPERIENCE:
• Experience in interacting with the public in a reception and orientation capacity;
• Experience communication via telephone, emails, giving direct information, communicating within teams and groups;
• Experience in handling cash and operating point of sales;
• Experience in the maintenance of facilities.

KNOWLEDGE:
• Knowledge of services, programs, visitor services operations and fees of Riding Mountain National Park;
• Knowledge of the operation of automated cash and related computerized applications used to provide cashier services, prepare cash outs and compile statistics.

ADDITIONAL ABILITIES:
• Attention to Detail – Working in a conscientious, consistent and thorough manner;

ADDITIONAL PERSONAL SUITABILITY:
• Exercises sound judgment
• Personally connects with people

OPERATIONAL REQUIREMENTS
The position will require you to:
• Make physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds. Note: different Visitor Services positions have varying requirements for physical effort;
• Be exposed to variable weather conditions;
• Be exposed to noxious odors from car fumes; to dust, cleaning products and wet conditions;
• Be exposed to minor injury when performing cleaning and maintenance activities;
• Occasionally demonstrate tasks to others.

Conditions of employment
Reliability Status security clearance – Obtain and maintain a Reliability status security clearance – As part of the hiring process, you must obtain and maintain a Reliability status security clearance. We will work with you to provide you the forms and information you need to complete this step.

Possess a Class 5I driver’s license (intermediate level) – For Campground and AIS positions, preference will be given to those that hold a valid license, while other positions may not require one.

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Youth Employment and Skills Strategy (YESS) is a Federal Government jobs initiative targeted at young Canadians aged 15 to 30. It supports the creation of job opportunities, with a particular focus on young people facing barriers to employment. The purpose is to increase employment for youth, enabling them to gain work experience, to develop skills, and to extend their networks. Parks Canada is committed to being a diverse and inclusive workplace by embracing this initiative, and encourages applications from youth facing barriers to employment, in particular Indigenous peoples, members of visible minority groups, and persons with disabilities.

Through the Youth Employment and Skills Strategy (YESS), we wish to better support youth who are impacted by the pandemic across the country. The goal of this initiative is to ensure that youth, including those who face barriers such as Indigenous, member of a visible minority groups, and persons with a disability, can benefit from quality temporary employment opportunities. We therefore wish to increase employment possibilities for youth, enabling them to gain work experience, to develop skills, and to extend their networks. Parks Canada is really excited to participate in this initiative, and we know that youth make a difference in our national parks and our national historic sites across Canada!

Who can apply? To be eligible to the YESS, the candidate must be:
• Between 15 and 30 years old
• Canadian citizenship, permanent residency or have refugee status.
• In addition, preference may be given to candidates who self-identify as, Indigenous, member of visible minority groups, and persons with a disability, as well as youth facing barriers to employment*. As such, we encourage candidates to self-identify themselves in their application.

*Youth facing barriers to employment include, but not limited to, those who identify as: rural youth, persons who self-identify as LGBTQ2+, recent immigrant or refugee youth, youth in or aging out of care, youth who are homeless or at risk of becoming homeless, youth affected by substance use, youth living in a low income household, youth living with low levels of literacy and numeracy or youth living with family care responsibilities, youth involved in the justice system, early leavers from High School, homeless or at risk of being homeless, involuntary NEET (not employed, studying, nor in training) for at least 6 months.

Tips for applicants:
• When answering the screening questions ensure that you provide complete and thorough details of your experience. You must be specific and provide concrete examples/details for each experience element.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.

Travel cost for individuals who are not Federal Public Servants will not be covered.
Living accommodations may not be provided

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

Facility Contacts
Jazz Danis, Aquatic Invasive Species Program – jazz.danis@pc.gc.ca / 204-510-8598

Paige Zeke, Wasagaming Campground – paige.zeke@pc.gc.ca / 204-868-8267

Cathy DeCuypere, Entrance Gates – cathy.decuypere@pc.gc.ca / 204-848-7224

Ingrid Gatin, Visitor Centre – ingrid.gatin@pc.gc.ca / 204-848-7228

When emailing please ensure that you quote the competition number 20211013-PKS-RMFU-OC-744, followed by your first and last name in the email subject line

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information
Human Resources – Riding Mounatin Field Unit
rhpnmr-rmnphr@pc.gc.ca

Tagged as: camping, education, invasive species, research, tourism

To apply for this job please visit psjobs-emploisfp.psc-cfp.gc.ca.